Privacy Policy

NEWINGTON LONDON ESTATES PRIVACY POLICY

Newington London Estates takes your privacy very seriously. Please read this page carefully as it explains how our company collects, stores, and manages your personal information. It also details matters concerning your rights in relation to your personal information. By using the Newington London Estates website, and mobile applications, or by directly providing your personal details to Newington London Estates, you agree to the collection, use, and storage of your personal information as outlined in this Privacy Policy.

Data we collect

Data we collect and hold about you might include the following:

  • Your name, address, email, telephone number and company details (if applicable)
  • Information which helps us verify your identity
  • For applicants entering into a potential tenancy: documents certifying your nationality and immigration status
  • Your billing information, transaction and payment information
  • Service-related and transaction history with our company
  • Information required to carry out Anti Money Laundering and Terrorist Financing checks on you
  • Device information to include, but not limited to the following: “cookies”, “log files”, “web beacons”, “tags”, and “pixels”.

The listed information we collect about you is required so that we can comply with our legal and regulatory obligations, and provide effective and timely service to you.

DEVICE INFORMATION AND COOKIES

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

WE COLLECT DEVICE INFORMATION USING THE FOLLOWING TECHNOLOGIES:

  • “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
  • “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
  • “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above. We also use Google Analytics to help us understand how our customers use the Site–you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIOURAL ADVERTISING

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

YOU CAN OPT OUT OF TARGETED ADVERTISING BY:
FACEBOOK – https://www.facebook.com/settings/?tab=ads
GOOGLE – https://www.google.com/settings/ads/anonymous
BING – https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

DO NOT TRACK

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

How do we collect your personal information?

The majority of your personal information is provided directly by you, through a variety of communication channels – in person, by telephone, email, and when you contact us via our website. On rare occasions, we may also collect information which is available from publicly accessible sources (Companies House, HM Land Registry, etc.).

Who is your data shared with?

Newington London Estates respects your privacy, and your data will not be shared with third parties, except under the following circumstances:

  • If a court order requires us to share your personal data for background or credit reference checks.
  • When we have received your express consent to share your data with third parties, to include solicitors, other agents, banks, mortgage advisors, etc.
  • Due to the nature of the business, if you require us to arrange access for property viewings, we might have to share your data with the vendor/landlord for the property, or building managers and porters.

Should you require information on the people and entities we have provided your details to, please feel free to request this.

How do we store your data?

Your data is processed and stored on our company’s secure databases and is accessed only by members of staff on a need-to-see basis depending on the services we are providing to you. Your data is not stored outside of the UK and security is in place so that your data is not lost, or accessed by unauthorised third parties.

Email communication

We may use your personal information to send you promotional communications and updates about our services, to include exclusive offers, property market trends, and services that might be of interest to you.

We respect your privacy and we will never sell, share, or send your information to other companies for marketing purposes.

You can stop receiving email communications from Newington London Estates containing promotional messages by following the opt-out instructions provided in any emails you receive.

NOTE:

We will honour your request to stop receiving promotional email messages from Newington London Estates as feasible. However, we may continue to send you service-related communications.

How long will your data be kept with us?

Your information will be retained for the duration of our business relations with you or for as long as we are providing services to you, in a way so that we can respond to any queries, claims, or complaints, verify that you have received a fair service, and comply with the regulations.

What data protection rights do you have?

Newington London Estates would like to ensure you are aware of the rights afforded to you by law in respect of the access and management of your personal data. You are entitled to the following:

ACCESS

You have the right to request Newington London Estates to provide you with copies of the personal information held about you. Newington London Estates will ensure that your request is responded to in a timely fashion.

RECTIFICATION

You have the right to request that Newington London Estates correct any information we hold about you that you believe is inaccurate, incomplete, or not up-to-date.

DATA ERASURE

You have the right to request that Newington London Estates erase your personal data and we will process the request as necessary and in compliance with the law.

THE RIGHT TO RESTRICT PROCESSING

You have the right to request that Newington London Estates restrict the processing of your personal data, under certain conditions.

How can you complain?

Should you have any questions about how your data is collected, processed, stored, and used please do not hesitate to contact us on info@newingtonestates.com. We aim to respond to and resolve all queries regarding your personal information.

You also have the right to lodge a formal complaint with a supervisory authority, such as the Information Commissioner who may be reached at https://ico.org.uk/make-a-complaint/.

CHANGES TO THE PRIVACY POLICY

Newington London Estates keeps it Privacy Policy under regular review and relevant updates and changes will be posted to the website.

CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@newingtonestates.com or by mail using the details provided below:
60 Upper Montagu Street London W1H 1SN

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